Civil Aviation Authority logo, image:Airport Focus International
The number of disabled passengers travelling by air has risen by more than two thirds since 2010. That’s according to a new CAA report which shows the majority of UK airports offer ‘very good’ or ‘good’ service for disabled travellers but East Midlands, Exeter, Heathrow and Manchester, are rated ‘poor’
The UK Civil Aviation Authority (CAA) has published the report that assesses the top 30 UK airports on the quality of assistance they provide to passengers with a disability. It shows that the number of people with a disability requesting extra help when travelling by air continues to grow significantly and has now reached over three million journeys in 2016 – a rise of over 66 per cent since 2010. The report reveals that the majority of UK airports are providing ‘very good’ or ‘good’ support. But four airports have not met the CAA’s expectations and have been told they must improve.
The CAA’s framework, the first of its kind in Europe, was introduced to ensure there is a consistent and high quality service for disabled passengers across UK airports. The CAA assesses airports against a number of measures to establish how well they are performing for disabled passengers.
Of the airports reviewed, six were rated ‘very good’, 20 rated as ‘good’ and four rated as ‘poor’. Those with ‘very good’ and ‘good’ ratings have performed well in areas such as customer satisfaction, waiting times and engagement with disability organisations.
TABLE OF AIRPORT PERFORMANCE
City of Derry